‘I wish you good luck and Merry Christmas. “Click!”': Entitled cat lady demands groomer trim her cat's claws during her holiday vacation, groomer professionally hangs up on her

Author image for Elna McHilderson
Elna McHilderson • Managing Editor
Dec 23, 2025 5:00 PM EST

A pet groomer decided to take off early for the holidays. Her daughter got out of school already and she didn't want to use all of her money for a sitter. So she took off. For her, that meant letting clients know that they cannot book a groom during certain dates. However, there is always that one entitled client who has to get their way. They don't seem to understand that just because you are hiring someone to do a task for you, does not mean you own them…

This entitled Karen went straight into tantrum mode. She couldn't understand why this groomer wasn't coming to trim her cat's nails ASAP. She couldn't wait any longer and her cat's claws were more important than this woman's family time. She even said she would watch her daughter while she trimmed her cat's nails. This stranger, who was berating this poor groomer? What kind of sane mom would leave her daughter with someone like that? 

Many would lose their cool in instances like this. They would start arguing back with the Karen. Maybe they would even swear and tell her to never book a service with them again. Perhaps they would go even as far as recording the conversation and posting it on Reddit to rant about. Instead, this steady mind was professional and stern. She stuck by her boundaries, refusing to work for her, and even contained herself as she got yelled at. Eventually, she wished this woman a happy holidays and hung up. She wasn't even the one to come to rant online about it, it was her sister who wrote about it. And you can tell that this sister is applauding and impressed with her sibling. Siblings inspire you in many different ways. In this case, it was standing up to an entitled customer. 

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  • We applaud any employee who stands up for themselves. Whether you are your own boss or not, it's a risky thing to talk back to a customer. Not everyone is in the mindset of having their employees back. Some managers still follow the archaic “the customer knows best” mentality which is just wrong on so many different levels. Alas, it is still in practice in some places. 

     

    So for this woman to not only hang up on this entitled client, but in a way that still feels professional and doesn't burn any bridges is impressive. Again, we applaud this behavior. In fact, we encourage it! Your time off, whether it's spending time with your family or bed rotting alone at home, is your time and you shouldn't let anyone take that away from you! 

  • Cheezburger Image 10590409728
    via Unsoplash+ (and Kateryna Hliznitsova)

  • "I'm on vacation... apparently not."

    Charlotte often talks about entitled people, well I've got a good one for you! Today I was visiting my sister so our kids could play together while we had coffee and chatted.
    via True_Crime_Mimi
  • She's a groomer, so it's rare for her to take days off. We were sitting at the table chatting when her phone started ringing.
    via True_Crime_Mimi
  • She said, "Oh, it's a client. I'm not answering-I'm on vacation. She'll leave a message." We kept talking, but the phone rang again... and again... and again- always the same client.
    via True_Crime_Mimi
  • After a while, my sister decided to answer because it was getting annoying. The woman complained that my sister should have answered sooner.
    via True_Crime_Mimi
  • My sister explained that she was on vacation for Christmas. The woman then asked, "So when can you trim my cat's claws?
    via True_Crime_Mimi
  • He's due!" My sister replied that she wasn't working this week because it's the holidays. The woman said, "Well tomorrow isn't Christmas-it's December 22." My sister answered, "Yes, I know, but my little one doesn't have school and I don't have a babysitter." The woman replied, "WELL I CAN WATCH HIM WHILE YOU TRIM MY CAT'S CLAWS." (What?!
    via True_Crime_Mimi
  • She's a client, my sister doesn't know her personally, and her child doesn't know her at all!) My sister said no, thank you.
    via True_Crime_Mimi
  • She added that she wasn't working this week, but she could take her cat on January 1st since she'd be going in to do cleaning anyway.
    via True_Crime_Mimi
  • The woman replied, "I can't wait that long, and I'm surprised you even work on January 1st!" Then she continued, "Now since you can't take me before January 1st, you're going to find someone else to trim my cat's claws." My sister replied, "Well ma'am, I don't know who else could take your cat on such short notice, but I wish you good luck and Merry Christmas." Click!
    via True_Crime_Mimi
  • Cheezburger Image 10590409984
    via Unsoplash+ (and semenay erdoğan)
  • Illumamoth1313 Good for your sister to deal with this in a polite way because my reaction would have been "And this is MY problem...why?" then hang up. Hope she still blocked the number though, that's a client one can do without.
    via illumamoth1313
  • OP True Crime_Mimi Exactly! She offered another date and the lady replied with a smart ass comment. But no she didn't block her... Sadly lol
    via True_Crime_Mimi
  • InkGoes WildAlaska That's one very entitled person all right! Good on your sister for standing up to that client, and not letting the client push her around.
    via InkGoesWildAlaska
  • OP True Crime_Mimi She said you learn to have somewhat of a backbone after years of experience. She remained professional at least.
    via True_Crime_Mimi
  • BromMycelia Make a cat blanket burrito and do it yourself → (I know some cats are too aggressive but that would've been my reply Imao)
    via BromMycelia
  • izzime1980 Your sister is a rock star.
    via izzieme1980
  • Head Razzmatazz7174 That's an ex-client at this point.
    via HEad_Razzmatazz7174

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Tags

christmas cat lady pet groomer PTO holiday vacation entitled people
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